Frequently Asked Questions
Q: How does a medical alert system work?
A: In the case of an emergency, you simply press the big button on the medical alert bracelet or pendant and a signal is automatically sent to the emergency monitoring call center. The specially trained call center operator communicates with you and then sends HELP (your loved ones or emergency service personnel) if needed.
Q: How much does a medical alert system cost?
A: Our top 3 medical alert systems have a monthly service fee that ranges from $22 – $30 with no start-up/activation costs and no long-term contracts. There are several other similar medical alert systems on the market that charge significantly higher monthly service fees, set-up fees and long-term contracts, etc., but we did not include them in our top rated list.
Q: Do I have to sign a long-term contract for a medical alert system?
A: Our top 3 medical alert systems do not require long-term contracts and you can cancel anytime.
Q: What are the operating hours of the emergency monitoring call center?
A: All our top rated medical alert systems offer 24/7 support, so you never have to worry if you need emergency assistance day or night.
Q: Is a medical alert system easy to set up?
A: Yes. All our top rated medical alert systems include simple installation instructions.
Q: Are these medical alert systems reliable?
A: Yes. The companies behind our top rated medical alert systems have a vested interest in ensuring your setup and operation of the system goes well, since they collect a standard monthly service fee and don’t want you to cancel. Keep in mind, you can always cancel at any time if you are not 100% satisfied.
Q: What happens if I press the big button on the medical alert bracelet or pendant, but I am unable to communicate/speak?
A: No worries. The medical alert call center professional is specially trained to handle this situation; they would typically try to call you on your phone line and if there is no response, they would follow the standard procedures of sending help by contacting your loved ones and/or emergency service personnel if needed.
Q: Do I have to pay a fee if I accidentally press the big button on the medical alert bracelet or pendant?
A: No. Our top rated medical alert systems do not charge you an additional fee if you accidentally press the emergency button. We actually suggest you press the emergency button from time to time to test the system and ensure everything is working as expected.
Q: Can I press the big medical alert button for a non-medical emergency?
A: Yes. If you feel unsafe for any reason (e.g., burglar, smell smoke, etc.), we recommend you press the emergency button to get the help you need.
Q: Can I wear the medical alert bracelet or pendant in the shower or bathtub?
A: Yes. In fact, we encourage it. Our top 3 medical alert systems guarantee their alert bracelets and pendants are waterproof. Since accidents can often occur in showers and bathtubs, we suggest you keep the bracelet or pendant on you at all times.
Q: Will my phone bill be charged every time I press the medical alert button?
A: No. Our top 3 medical alert systems all use a toll-free phone number when you connect to their emergency monitoring call center.
Q: My elderly parents live with me - why would they need a medical alert system?
A. Regardless of where they live, they will be home alone at times and may suffer a fall, stroke or other medical emergency. If your older parents live with you, you still need to go grocery shopping, run errands and so on, and you cannot always be there 24/7 365 days a year. A medical alert system provides peace of mind for all of you.